This one-day training course is designed to elevate your customer service and sales expertise. Learn how to effectively manage customer expectations, acquire essential skills for customer service agents, and master the art of planning and preparation in the sales journey. Explore the significance of first impressions in the sales process and uncover a range of proven selling techniques. By the end of this course, youll be well-prepared to optimize customer value and excel in both customer service and sales, delivering excellent customer experiences.
After completing this course, learners will be able to:
- Effectively manage customer expectations for maximum customer value.
- Acquire essential skills for customer service agents to manage customer mindsets.
- Plan and prepare for the sales journey, including the use of presale checklists.
- Recognize the significance of first impressions and the initial stage of the selling process.
- Understand different selling techniques and their underlying reasons.
- Master finalizing sales, maintaining customer rapport, addressing objections, and ensuring consistent customer satisfaction and trust.
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